technical Communication

We write accurate, engaging, user-friendly documentation that adheres to your style guidelines. After we obtain a basic, functional knowledge of your product, we work collaboratively with your subject matter experts to gather, validate, and develop technical information for delivery to diverse audiences in a clear and concise fashion.

We develop and maintain detailed repository of reference materials, including research, usability tests, and design specifications. We use multimedia (photographs, drawings, diagrams, animations and charts) to increase your product understanding and test both, the product and its documentation for accuracy and consistency.

Your technical content needs are unique and will not look the same as the business down the street, or the one across the country.

We are always working to create a solution that is best for your business needs. We are experienced at creating the solution you need even when it doesn’t fit the “traditional” technical content box.

Technical products and services can be a tough sell. Your marketing content needs to be perfectly geared to its audience, whether you’re reading out to an executive decision-maker or a technical recommender.

That’s where we come in, to turn a dry jumble of acronyms and technical jargon into meaningful, persuasive copy that keeps your prospect interested.

Moreover, we can create all the literature you could possibly need, including brochures, white papers, direct mail letters, data sheets, product catalogs, customer testimonials, and more.

We improve the end-user experience to drive higher loyalty and demand by bringing marketing and technical content onto the same platform, delivering consistent content at every stage of their journey, and personalizing interactions across customer devices.

We can create immersive experiences at every touchpoint of the customer journey by delivering consistent and relevant information pre and post purchase, blending technical and marketing content, and targeting customers with personalized content using advanced analytics.

The greatest software program ever written is of no use at all if its users can’t figure out how it works, let alone how to achieve maximum ease and productivity. We can write the documentation, online help, quick reference guides, and tutorials you need to help optimize the customer’s experience with your software.

API Documentation

Many companies come to us to create API documentation that is easy for developers to use. We simplify the complex by making important, complicated details easy for technical audiences to consume. Often, we recommend creating API documentation that is interactive, so it is easier for other developers to find answers fast. Whether you are working with RESTful, SOAP or .Net, our software-focused technical writers can work within the platforms that work best for you, such as Apiary, ReadMe.io or Swagger.

SDK Documentation

Low-quality or outdated SDK documentation reflects poorly on the work of your development team; we strive to write SDK documentation that makes it easy for third-party developers to work with your SDK, thus improving the chances of third-party developers successfully adopting your SDKs, APIs, services, and products.

User Documentation

User documentation is all about how the end user interacts with and experiences the product or software application. That means the content must provide valuable information that the user needs and wants. We can help.

Technical Illustration

Technical Illustrations enhance and illuminate technical information. Drawings, animations, video, and 3D renderings can succinctly convey complex concepts and procedures in a visual manner familiar to today’s audience.